Customer Service Representative - Remote Position

Customer Service Representative - Remote Position

Cables & Sensors, the leading supplier of compatible OEM patient monitor accessories is actively seeking a skilled, experienced and energetic Customer Service Representative. This is your opportunity to be part of a different kind of healthcare company. This remote position is not your run-of-the-mill opening, we think and act differently and expect you to share the passion that sets us apart. Experience in the healthcare setting is a must; basic understanding of patient monitoring is required although extensive training on our products will be provided. You must be able to have the discipline and self-management skills required for this remote position as you are not required to work from our Florida office.

Your principal responsibilities will be

  • Process incoming orders by phone, email and fax
  • Support customers with basic technical and sales requests
  • Assist in stock inventory management
  • Disperse various reports to sales force
  • Research, process, and catalogue revenue credit memos
  • Process Return Goods Authorizations (RGA) for customers and sales reps
  • Support Marketing and Sales initiatives such as new product launches
  • Comply with applicable FDA and international regulatory laws/standards and the Cables & Sensors Code of Conduct

You are required to have

  • Bachelor's degree preferred, Associates degree accepted with strong work experience
  • Former customer interaction experience desired
  • Prior experience in healthcare industry
  • Experience with sales personnel, sales management, and other business units required
  • Excellent written and verbal communication required
  • Excellent word processing and data entry speed required
  • Strong organizational and follow-up skills required
  • Must be ambitious and have a strong sense of ownership and pride in work
  • Self-disciplined, willing to be flexible and capable of multi-tasking

The required hardware and software will be provided by the company.